Posted: Jun 24, 2024

Loss Prevention Agent (Overnight)

Norfolk Waterside Marriott - Norfolk, Virginia
Full-time
Salary: $17.00 Hourly
Application Deadline: N/A
Food & Hospitality

Overview:

The Loss Prevention Officer ensures the safety and peaceful stay of hotel guests and employees, to

enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare

incident and accident reports accurately.

 

EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Prefer 1-2 years' experience in hospitality industry in similar position.
  • Previous guest/customer relations training preferred.

 

QUALIFICATIONS:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull carts and other equipment up to 125 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Work environment - Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards, and chemicals.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of proper cleaning techniques, requirements, and use of equipment
  • Knowledge of proper chemical handling
  • Must be able to reach above head and shoulder height to perform job duties.

 

Job Responsibilities:

  • Patrol all areas of the property.
  • Maintain security of hotel key system; issue and receive keys.
  • Escort and witness cash handling as needed.
  • Assist in shipping and receiving operations.
  • Assist guests with room access.
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
  • Lock property entrances and all conference space when required.
  • Respond to accidents, contact EMS or administer first aid/CPR as required.
  • Assist guests/employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest/employee disturbances. Call for outside assistance if necessary.
  • Complete incident reports to document all Security/Loss Prevention related incidents.
  • Handle all interruptions and complaints.
  • Resolve safety hazard situations.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.

 

  • Report to scenes of vehicle accidents/thefts.
  • Call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report.
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents.

release information only to authorized individuals.

  • Follow all company policies and procedures, report accidents, injuries, and unsafe work
  • conditions to manager; complete safety training and certifications; ensure uniform and personal

appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without

assistance.

  • Perform other reasonable job duties as requested by Supervisors.
  • Maintain guest confidentiality at all times.
  • Assists in handling emergencies to protect our guest and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
  • Assist in delivering guest supplies and all other guest requests.
  • Assist guests with room access.
  • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.
  • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.