POSITION:  Maintenance Assistant

DEPARTMENT: Maintenance

SUPERVISOR:  Chief Engineer/Maintenance Supervisor

POSITION OVERVIEW: The Position involves high guest contact, providing service to every guest in a professional, efficient and friendly manner. Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance work orders from all departments on a timely basis. Participate in the preventative maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Chief Engineer.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC. The use and repair of common tools and equipment used in general maintenance. Maintenance and repair of facilities. Systems design and trouble-shooting.
• Minimum 2 year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)

QUALIFICATIONS:

• Good understanding of the English
• Good communication skills both written and
• Exert physical effort in lifting/transporting at least 50
• Push/pull carts and other equipment up to 250
• Endure various physical movements throughout the work
• Satisfactorily communicate with guests, management and co-workers to their
• Work environment – Engineering work shop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

JOB RESPONSIBILTIES:

• Be in proper uniform, with nametag
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as
• Monitor and maintain cleanliness, sanitation and organization of assigned work
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special
• Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front
• Assist electrician, carpenter, plumber and painter in all phases of repair
• Maintain the proper use, cleaning, maintenance and storage of all
• Handle chemicals for designated uses/surfaces.
• Use all chemicals in accordance with OSHA regulations and hotel
• Ensure security of any assigned
• Working knowledge of:
  1. health codes
  2. electrical codes
  3. national/local fire codes
  4. local mechanical codes
  5. blue prints and wiring schematics
  6. power and hand tools, meters, etc. as it relates to the technical trades
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.