Front Desk Agent

You have a passion for serving others.  

You enjoy working as part of a team that consistently delivers an exceptional hospitality experience.

You want to work in an environment where your accomplishments are recognized and rewarded.

If this describes you, we have a place for you at SMI Hotel Group. We are seeking friendly, energetic, enthusiastic Front Desk Agents to provide great service and memorable experience to our guests. Currently we have open positions at:

Four Points by Sheraton Richmond - 9901 Midlothian Turnpike, Richmond, VA 23235

Four Points by Sheraton Richmond Airport - 4700 S. Laburnum Ave, Richmond, VA 23231

Delta by Marriott Richmond Downtown - 555 E Canal Street, Richmond, VA 23219

Your responsibilities would include:

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

Assist guests and resolve guest challenges to ensure 100% guest satisfaction.

Accurately conduct all cash handling and credit card processing activities.

Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.

Perform any other job related duties as assigned.

SMI Hotel Group offers a competitive wage and benefit package, which for full-time employees includes:

health, dental insurance and vision insurance

401K plan with company match

generous paid time off

company provided uniforms

hotel room discounts, and much more.

Part-time employees are also eligible for all benefits mentioned above except insurance benefits.