The Position involves high Guest Contact and presents the first point of contact to in-room dining for all guests. Takes guest orders via phone, Inputs food and beverage orders through the (POS) Point of Sale System, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell food and beverage by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE: