Posted: Mar 13, 2023
APPLY

Room Attendant- Marriott Norfolk Waterside

Commonwealth Lodging Management - Norfolk, VA
Application Deadline: N/A
Lodging


The Position involves high Guest Contact and presents the first point of contact to in-room dining for all guests. Takes guest orders via phone, Inputs food and beverage orders through the (POS) Point of Sale System, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell food and beverage by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.


This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.


EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (POS) Point of Sale System is preferred.
  • Minimum of 1-2 years of experience in food and beverage is preferred.
  • Previous cash handling experience is preferred.
  • Previous training in liquor, wine and food service preferred.
  • Certification in an alcohol awareness program.


QUALIFICATIONS:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.Minimum 21 years of age to serve alcoholic beverages.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment - restaurant, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.